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Inserting of header images and PDF files fails

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di7
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Inserting of header images and PDF files fails

Post by di7 on Sun 26 Mar 2017, 7:16 pm

The same message appears in the control panel when I try to enter an image (doesn't matter what size it has):
Telnic wrote:An unexpected problem occurred. Please try again. If the problem persists, please contact your systems administrator.
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Re: Inserting of header images and PDF files fails

Post by Expert on Sun 26 Mar 2017, 8:22 pm

Minimum image size for headers is 490x291px.
Did you use the correct format?
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di7
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Re: Inserting of header images and PDF files fails

Post by di7 on Sun 26 Mar 2017, 8:27 pm

Yes, I did.

It's a general problem:

  1. It affects logos and header images.
  2. The same, previous deleted images can't be inserted again.

The mentioned error message above appears.
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teldomain
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Re: Inserting of header images and PDF files fails

Post by teldomain on Mon 27 Mar 2017, 11:30 am

PDF dont load so
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Re: Inserting of header images and PDF files fails

Post by di7 on Mon 27 Mar 2017, 2:33 pm

No one else with this problem?

Do only two people use Telhosting?
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Re: Inserting of header images and PDF files fails

Post by Expert on Mon 27 Mar 2017, 2:44 pm

Pictures and PDF files got hosted on the previous Telnames servers.
Probably the connection to these servers has been disabled after 13th March.
Hence, no new pictures and PDF files can be inserted anymore.
If you have inserted your pictures and PDF files before 13th March, they are still resolving.
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Re: Inserting of header images and PDF files fails

Post by x1y2 on Mon 27 Mar 2017, 2:51 pm

That's fantastic.

In December 2016, Telnic announced:
The new platform does not support a number of features from the current platform detailed in the list below. The decision to exclude these features was based on customer feedback and usage statistics.
Very soon, Telnic will be able to to exclude pictures and PDF files because of low numbers in usage statistics.

Then Telhosting will be completely dead.
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teldomain
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Re: Inserting of header images and PDF files fails

Post by teldomain on Mon 27 Mar 2017, 2:58 pm

Yes , Telhosting - is dead .

but TELNIC in new form and I'm thinking else
See pls as example simple page for 10 minuts museums.tel 
Its can making even 5 years child.
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Re: Inserting of header images and PDF files fails

Post by mikeseaton on Mon 27 Mar 2017, 5:02 pm

di7 wrote:Yes, I did.

It's a general problem:

  1. It affects logos and header images.
  2. The same, previous deleted images can't be inserted again.

The mentioned error message above appears.

@dl7 - I faced the same problem with a Header image I wanted to use - but I found a solution.

Instead of loading a Header image under the "Design" tab, I simply loaded the image as an Image Advert under the "Dashboard" tab - worked a treat - no problems !

http://MikeSeaton.tel


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di7
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Re: Inserting of header images and PDF files fails

Post by di7 on Mon 27 Mar 2017, 5:54 pm

Thank you, Mike!

But there is no substantial solution to insert images, logos and PDF files.

Two weeks after the introduction of the Telnames template, it doesn't work in an adequate way.

This really shows in what direction Telhosting is heading.
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di7
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Re: Inserting of header images and PDF files fails

Post by di7 on Mon 27 Mar 2017, 5:56 pm

teldomain wrote:Its can making even 5 years child.

I'm afraid, too.

.tel becomes the TLD for people not older than 10 years.

It's hard to take Telnic seriously.
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Re: Inserting of header images and PDF files fails

Post by Tel on Mon 27 Mar 2017, 6:39 pm

Give Telnic a chance to make it right. Surely, Telnic isn't aware about the problem.

I have just contacted Telnic's customer service and reported the problem. Let's see what they will answer.
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Re: Inserting of header images and PDF files fails

Post by Boracay on Tue 28 Mar 2017, 6:50 am

The iPhone does not show the map. When you click, It's just a blank box. I think this is a CRUCIAL issue. Viewers Can't locate us when looking at where we are on the local vicinity map.

I'm still waiting to hear back from cservice

Ps. I've tried this on at least 5 of my telhosted .tels
Specifically I'm writing about IPHONE. Not android or other devices. I'm talking about 1 billion iPhones that can't see the map.


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Tel
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Re: Inserting of header images and PDF files fails

Post by Tel on Tue 28 Mar 2017, 1:43 pm

The support of Telnic is quite good. I received the following answer:

Telnic wrote:We are aware of a problem in this area and are currently investigating but don't currently have an ETA to provide. In the meantime if you have any urgent changes then if you can supply us the image(s), instructions and the domain you want it used for then we will be able to action this on your behalf.

Best Regards
Telnic Support
Kind Regards,

Telnic Support
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Re: Inserting of header images and PDF files fails

Post by Boracay on Wed 29 Mar 2017, 9:51 pm

Yes, I too have received a response from telnic re the iPhone map debacle.
Hoping the fix is TOP PRIORITY before doing anything more re .tel


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www.bali.tel (a directory of "resorts") voted world's number 2 island resort destination of 2012
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Re: Inserting of header images and PDF files fails

Post by Tel on Thu 30 Mar 2017, 4:06 pm

No information from Telnic, but the problem seems to be solved, now.
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Re: Inserting of header images and PDF files fails

Post by Boracay on Fri 31 Mar 2017, 6:11 am

So how to add a PDF with the iPhone app???
Can't even find the function to attempt uploading a PDF


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Re: Inserting of header images and PDF files fails

Post by Expert on Fri 31 Mar 2017, 7:13 am

Boracay wrote:So how to add a PDF with the iPhone app???

You can't!
Telnic hasn't included the PDF section in the iPhone app.
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Re: Inserting of header images and PDF files fails

Post by Boracay on Fri 31 Mar 2017, 6:35 pm

Yes I understand that now. Did receive a response from telnic about that. It's unfortunate that all functions are not included in just 1 place. That's just creating a time and logistical problem for use of the .tel platform. 

Hoping they put things in the app.

Ps telnic did offer to do the PDF insert for me.
Not sure if this is just an interim solution because I have many .tels that I wish to use with PDF's if google is indexing the PDF content


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Re: Inserting of header images and PDF files fails

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